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IT Specialist with Goodwill 5/1/11

Hello,

Goodwill is in need of an IT retail support specialist who will join a great team of folks who support a great company.  The requirements are listed in the attached job description.  If you, or someone you know, may be interested in the position, please contact Ed O’Kelley, the director of IT, at ed.okelley@givegw.org or he can be reached at 615-346-1224. 

Thanks!

Suzanne

Suzanne Kay-Pittman

Manager, Public Relations and Communication

Goodwill Industries of Middle Tennessee, Inc

1000 Herman Street

Nashville, TN 37208

p./f.  (615) 346-1232

c. 24/7 (615) 332-5911

http://www.giveit2goodwill.org/

Our business is changing lives.

GENERAL INFORMATION
Job Title: Retail Support Specialist	Department:  Information Technology
Reports to (Job Title): Manager of Network and Operations	Location:  Story Building
Supervises (Job Titles): None	Salary Grade: (add when the grades are available)
Number of People Supervised: 0 If Number Varies Based on Fluctuating Operation Needs, Give Range: ______	Exempt      Nonexempt

Position overview

The Retail Support Specialist will analyze operations and assist in the design, development, documentation, testing or modification of corporate and retail computer systems. In addition the Retail Support Specialist will assist in the implementation, maintenance, troubleshooting and user support of computer-related hardware and software.

essential functions

1.     Work independently to utilize technology to improve retail business processes and procedures. 2.     Independently manage projects and resources maintaining company point of sale system and perform testing and troubleshooting. 3.     Analyze IT inventories, Work Order System, and departmental processes and recommend changes to procedures, systems and policies. 4.     Review Retail Management System worksheets. 5.     Provide weekly, monthly and yearly reports to include Work Order Metric, system and helpdesk inventory. 6.     Perform network administrative duties including backup/restore, add new users, etc. 7.     Manage the installation of retail hardware, retail software, new network services and troubleshoot network related issues. 8.     Install, maintain and troubleshoot computer hardware and software. 9.     Assist in the training of end-users in the use of technology hardware and software.  To communicate and work with IT subordinates helping them resolve hardware and software problems. 10.  Periodically perform technician on-call duties to resolve after-hours and weekend system outages and trouble request. 11.  Coordinate project activities with other IT staff and user departments. 12.  Perform any other duties, as required to accomplish the IT Department mission. 13.  Participate in On-Call Rotation 14.  Be knowledgeable of and comply with all company policies and procedures, as well as legal requirements, at all times. 15.  Regular, reliable attendance, as defined in Goodwill’s attendance policy. 16.  Other duties as assigned by management.

minimum qualifications

Required Skills Education 1.     Bachelor’s degree in Computer Science/Information Technology, Engineering, Business Administration or equivalent previous work experience is required. Experience 1.     One year experience analyzing operations and data and making recommendations is required. 2.     One year experience in planning and managing projects and business process improvements is required. Knowledge and Skills 1.     Basic understanding of data normalization and relational databases. 2.     Knowledge of computer hardware and software. 3.     MS Windows knowledge and troubleshooting skills. 4.     Networking knowledge and troubleshooting skills. 5.     Demonstrates strong interpersonal and communication skills, verbal and written, required to build and maintain strong working relationships with all levels of staff within our agency. 6.     Solid understanding of IT departmental policies and procedures. 7.     Strong organizational and administrative skills to set up and recommend changes. 8.     Demonstrated technical knowledge to understand the department workflow and to aid in communications with both internal IT staff and our customers. Certifications and Licenses Valid Tennessee Driver License Preferred Education / Experience / Knowledge & Skills / Certifications & License 1.     A+, MCDST, HDI Soft skills, and MCP certification preferred. PHYSICAL AND BEHAVIORAL REQUIREMENTS AND WORKING CONDITIONS Activity % of Time Performing Activity Never = 0%; Occasional = 1–33%; Frequent = 34–66%; Continuous = 67– 100% Physical and Behavioral Requirements Ability to be Customer-Service Oriented  Never      Occasional      Frequent      Continuous Ability to Get Along with Others  Never      Occasional      Frequent      Continuous Ability to be a Team Player  Never      Occasional      Frequent      Continuous Ability to Manage Time Effectively  Never      Occasional      Frequent      Continuous Ability to Prioritize Assignments  Never      Occasional      Frequent      Continuous Ability to Solve Problems  Never      Occasional      Frequent      Continuous Ability to be Multi-Task  Never      Occasional      Frequent      Continuous Around Moving Machinery  Never      Occasional      Frequent      Continuous Bend  Never      Occasional      Frequent      Continuous Carry/Lift Loads of:  Light (up to 25 lbs.)      Moderate (25-50 lbs.)      Heavy (over 50 lbs.)  Never      Occasional      Frequent      Continuous  Never      Occasional      Frequent      Continuous  Never      Occasional      Frequent      Continuous Climb  Never      Occasional      Frequent      Continuous Communicate Orally  Never      Occasional      Frequent      Continuous Computer & Monitor Use  Never      Occasional      Frequent      Continuous Crawl  Never      Occasional      Frequent      Continuous Drives Motorized Vehicles  Never      Occasional      Frequent      Continuous Handle Objects/Manual Dexterity  Never      Occasional      Frequent      Continuous Hear  Never      Occasional      Frequent      Continuous Keyboard Use  Never      Occasional      Frequent      Continuous Operates Motorized Equipment  Never      Occasional      Frequent      Continuous Perform Calculations  Never      Occasional      Frequent      Continuous Push/Pull Loads of:  Light (up to 25 lbs.)       Moderate (25-50 lbs.)      Heavy (over 50 lbs.)  Never      Occasional      Frequent      Continuous  Never      Occasional      Frequent      Continuous  Never      Occasional      Frequent      Continuous Reach above shoulder level  Never      Occasional      Frequent      Continuous Read  Never      Occasional      Frequent      Continuous Reason and Analyze  Never      Occasional      Frequent      Continuous See  Never      Occasional      Frequent      Continuous Sit  Never      Occasional      Frequent      Continuous Squat  Never      Occasional      Frequent      Continuous Stand  Never      Occasional      Frequent      Continuous Travel  Never      Occasional      Frequent      Continuous Twist  Never      Occasional      Frequent      Continuous Walk  Never      Occasional      Frequent      Continuous Write  Never      Occasional      Frequent      Continuous Other ____________________________  Never      Occasional      Frequent      Continuous Other ____________________________  Never      Occasional      Frequent      Continuous Working Conditions Exposed to Blood Borne Pathogens  Never      Occasional      Frequent      Continuous Exposed to Dust, Fumes and/or Gases  Never      Occasional      Frequent      Continuous Exposed to Excessive Noise  Never      Occasional      Frequent      Continuous Exposed to Heat and Cold  Never      Occasional      Frequent      Continuous Exposed to Non-air Conditioned Environment  Never      Occasional      Frequent      Continuous Exposed to Outside Weather Conditions  Never      Occasional      Frequent      Continuous Office Environment       Never      Occasional      Frequent      Continuous Other ____________________________  Never      Occasional      Frequent      Continuous Other ____________________________  Never      Occasional      Frequent      Continuous